General Data Protection Regulation

How we approach the protection of personal data on our portal

Introductory provisions

  • TramaTM s.r.o., with its registered seat at Žižkova 13, Košice - mestská časť Juh 040 01, identification number (IČO): 53 407 717, entered in the commercial register maintained by the District court Košice, section: Sro, insert no.: 52876/V ("Company" or "we"), as the controller, undertakes to protect the personal data of its customers in accordance with the "General Data Protection Regulation" - Regulation 2016/679 of the European Parliament and of the Council of the European Union. This "Privacy Policy" describes how we collect, process and protect the personal data of our customers when using our services ("Services").

  • The publication of these principles of personal data protection on our website also fulfills the information obligations of the Company as an operator under Articles 13 and 14 of the GDPR. Detailed information on the processing of personal data and the principles of personal data protection are set out in a document marked as the Code of Conduct for Personal Data Processing, which is available at the registered office of the Company or on request.

Data collection

  • We only process personal data that you provide to us in connection with the use of our Services or if you visit and / or contact us through our website. We may process your personal data without your consent, but always in accordance with applicable law and only for the purpose of (i) directly providing the service or product (fulfillment of the contract concluded between the Company and you, and the contract is also considered actual use of a particular service, without the need to sign anything); (ii) fulfillment of legal (statutory) obligations arising for us from generally binding legal regulations; (iii) prevent threats to your rights and interests; and (iv) other processing that is demonstrably in your interest (the benefit to the client is greater than to us). With your consent, we process personal data mainly for marketing purposes, to send information about events, services and other activities, to contact the customer for market research and marketing research, to transfer personal data to third parties for targeting advertising based on user action.

Purpose of the personal data processing

  • The main purpose of processing your personal data is so that we can provide you with our Services.

  • We further process your personal data for the purpose of (i) optimizing, improving the quality and expanding our Services that we provide to you; (ii) granting access to our Services; (iii) paying for our Services; (iv) protect the legitimate interests of our activities or the interests of our other customers; (v) analysis of visits to our website; and (vi) marketing and / or direct marketing.

  • The personal data you provide to us is only processed and used in a way that is proportionate to the purpose for which it was collected. The company does not combine personal data that has been obtained for various purposes. We will not store your personal data longer than necessary for the purpose for which it was provided or collected. We will only retain personal data that is used for a legitimate purpose (for example, applicable law may require data to be retained).

  • We will not collect excessive amounts of personal data or data that are not relevant for the defined purposes.


  • For the purposes of analyzing your visits to our website, we also collect data about your activity through cookies or other similar means, which may include your IP address, browser settings, preferences or other activities on our website.

  • We use the following types of cookies: (i) basic cookies that are necessary to provide access to our website; (ii) functional cookies that are crucial for the proper functioning of our website (if these cookies are disabled, our website may not function properly); (iii) powerful cookies that do not identify you individually (until you enter your identification data in any of our forms), but will help us to customize our content in accordance with your activity on our website; and (iv) advertising targeting / advertising cookies, which help us ensure that the ads are more relevant to visitors.

  • Before or while using our website, we require that you consent or disagree with the processing of your personal data in the manner and for the purposes set out above. However, if you express your disagreement with the collection of cookies, the functionality of our website may be limited. You can also refuse the use of cookies by selecting the appropriate settings on your browser.

Direct marketing

  • Based on your consent, we may also use your electronic contact details for marketing purposes, ie. inform you about our Services. You can revoke your consent to the processing of personal data for marketing purposes at any time by sending an e-mail to [email protected].

Sharing of personal data

  • We may also provide your personal data to third parties without your consent, such as (i) the persons who provide us with the technical operation of a particular service or the operators of the technologies we use for our Services; (ii) accounting service providers; (iii) providers marketing services.

  • Our activities may also provide personal information to entities such as Google; Facebook and others for remarketing and analytics purposes. By filling out the relevant order form for our Services or in another provable form, you will give us your express consent to the sharing of your personal data with these persons. Your personal information will not be shared or provided to any other third party without your consent, except in the following cases: (i) when the Company is required to provide personal information in accordance with law or an order of a public authority; or (ii) if the sharing of personal data is expressly permitted by applicable law.

  • The Company shall ensure that it cooperates only with persons located in countries that provide an adequate level of protection of privacy and the fundamental rights and freedoms of individuals under the GDPR.

Protection of personal data

  • We are committed to the secure storage of your personal data. Therefore, we have implemented adequate physical, technical and organizational measures and plans to protect and secure the collected data (which, however, do not relieve you of your obligation to take appropriate steps to secure your data, especially when transferring your data to us). The purpose of these measures is to eliminate unauthorized or illegal processing of personal data or accidental, unauthorized or illegal access, use, transfer, processing, copying, modification, loss or damage of personal data. Despite all efforts to comply with the rules set out in the relevant legislation, it is not possible to ensure the security of your personal data if it is transmitted in an insecure manner. We will protect your data in particular by (i) minimizing data; (ii) restrict access to your personal data; (iii) using a password and cryptography, if necessary; (iv) physical security; (v) other security measures (technical and organizational).

Rights of affected parties

  • You can revoke your voluntary consent to the processing of personal data at any time by sending an e-mail to [email protected]. Withdrawal of consent does not affect the processing of personal data that we process on a legal basis other than consent (ie. especially if the processing is necessary for the fulfillment of the contract, legal obligation or for other reasons specified in the applicable legislation).

  • You have the right to provide details about the personal data we process about you and to correct or delete personal data (the right to be forgotten) or to restrict the processing of data concerning you. In order to exercise these rights, you can contact us at [email protected]. However, if your requests are manifestly unfounded, excessive or repeated, we are entitled to reject the requests.

  • If you feel that your data has been processed illegally, please contact us at [email protected], and we commit to resolve the issue. At the same time, you have the right to object to the processing of your personal data and to address your complaint to the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic.